File a Complaint
Before filing a complaint with the Montana Division of Banking & Financial Institutions (DBFI), we encourage you to first contact the company to attempt to resolve the matter. Many problems can be resolved quickly with a letter or phone call. If you are unable to reach a resolution, you can submit a complaint using either of the links below. For a better understanding of the complaint process, review the Frequently Asked Questions section.
FILE A COMPLAINT WITH OUR AGENCY
- Complete a Complaint Form and email, mail or fax to our office. Note: This form must be downloaded and saved to your computer before filling out and clicking the submit button. (Click here to download the latest version of Adobe Reader)
- A written complaint is required. Oral complaints cannot be accepted or reviewed.
Our Division handles complaints against the below charter/license types.
- State Chartered Banks & Trust Companies
- State Chartered Credit Unions
- Mortgage Brokers, Lenders & Servicers
- Consumer Loan Companies
- Sales Finance Companies ("Retail Installment Sales Contracts")
- Escrow Companies
- Deferred Deposit Lenders ("Payday Lenders")
- Title Lenders (We have no licensed title lenders in Montana)
If you have a complaint against a national bank or federal savings association, please contact the Office of Comptroller of Currency (OCC) at 800-613-6743.
If you have a complaint against a federally chartered credit union, please contact the National Credit Union Association (NCUA) at 800-755-1030.
If you have a complaint regarding a student loan, vehicle loan or lease, credit card or prepaid card, credit reporting, debt collection, money transfer or virtual currency or other financial services, please contact the Consumer Financial Protection Bureau (CFPB) at 885-411-2372.
If you have a complaint against antitrust, car/truck sales and repair, telemarketing, credit management services, door-to-door sales, gas pricing, identity theft, internet related issues, unfair acts by a business or scams, please contact the Montana Department of Justice - Office of Consumer Protection (OCP) at 800-481-6896.
If you have a complaint against an insurance producer or company, a title insurance company or a securities broker dealer, salesman or representative, or investment advisor or representative, contact the Office of the Montana State Auditor Troy Downing, Insurance – Montana Commissioner of Securities and Insurance (csimt.gov).