Published on Monday, December 7, 2020

MT Division of Banking Finalizes Investigation of Mr. Cooper’s Misconduct and Operational Weaknesses

December 7, 2020 --[HELENA, MONTANA] — The Montana Division of Banking and Financial Institutions (Banking Division), in coordination with state and federal government partners, closed a multiyear investigation of Nationstar Mortgage LLC, d/b/a Mr. Cooper, one of the largest mortgage servicers in the nation, the Banking Division announced today.

Significant consumer remediation and penalties were imposed on the company for multiple residential mortgage origination and servicing-related violations of state and federal laws, including impermissible mortgage origination fees and charges; missed tax payments from borrower escrow accounts; failure to terminate private mortgage insurance when conditions were met; mishandling of loan modifications and servicing transfers; and wrongful foreclosures.

These violations affected more than 115,000 consumers nationwide.

In taking action, the Banking Division joined with 52 other state regulators, 51 state attorneys general and the federal Consumer Financial Protection Bureau. The special inspector general for the Troubled Asset Relief Program and her staff provided technical support during the examination resolution process.  Additionally, state regulators addressed servicing issues impacting borrowers in bankruptcy in coordination with the United States Trustee Program, a component within the Department of Justice.

The coordinated government agreements assessed four main penalties and organization changes:

1) Refunds and other redress approaching $90 million to more than 115,000 consumers in 53 states and jurisdictions

2) Civil monetary penalties and government reimbursement in excess of $6.5 million

3) Enhanced servicing standards for three years

4) Additional regulatory oversight and corporate disclosure going forward to ensure the company maintains adequate risk and compliance programs

In Montana, the order includes redress in excess of $50,000 for 60 consumers and civil penalties totaling $750,000 to be distributed evenly among participating states and jurisdictions.

“This settlement supports the Division’s mission of protecting Montana citizens and has been accomplished through our commitment to and coordination with our state and federal regulatory partners,” said Montana Banking Commissioner Melanie Hall. 

Today’s final order resolves all outstanding issues flowing from coordinated Consumer Financial Protection Bureau and state regulator examinations that began in 2014. State regulators retain jurisdiction over this order and nothing in the agreement impacts state regulators from supervising the ongoing licensing and compliance obligations of Mr. Cooper. Should additional violations occur, or if issues are not addressed sufficiently, the company remains subject to further regulatory actions.  

The settlement agreement and consent order may be found at

Media contact: Melanie Hall, 406-841-2920,

Comments (0)Number of views (111)

Author: Smillie, Monica

Categories: Non Depository News




Add Content...